Stephen Kasher

Door Supervisor

After over a year working as a door supervisor, Stephen Kasher has learned that the most effective tool he has isn’t physical presence—it’s communication.

When working the doors, it’s easy to fall into the trap of just being a silent enforcer, but Stephen has found that taking a different approach yields much better results.

“Taking the time to stop and engage with customers makes your job so much easier. By building friendships with the customers, they become a lot more compliant, leading to a lot less trouble!”

Stephen makes it a point to actually connect with the people coming into the venue. A quick chat, a joke, or just a friendly greeting goes a long way.

When he builds that initial rapport and treats customers like friends rather than potential problems, their entire attitude shifts. They respect him more, they listen to his instructions, and the likelihood of conflict drops dramatically.

Stephen’s takeaway? Communication is your best de-escalation tool. Build rapport with your customers, and you’ll find your shifts run much more smoothly.

Published date: December 20, 2025